Delivery Policy

Last updated: 26-01-2026

At Quality-Plug, operated by First Class Global Limited, we are committed to providing reliable and efficient shipping services to our customers.

Free Shipping

We offer free shipping within the Netherlands and Belgium.

There are no additional shipping costs for standard delivery to these countries.

Order Processing

Orders placed before 5:00 PM (GMT+01:00), Central European Time (Amsterdam) will be processed on the same day.

Orders placed after 5:00 PM will be processed within a maximum of 12 hours.

Shipping Time

After shipment, orders are generally delivered within 1–2 business days in the Netherlands and Belgium.

Once your order has been shipped, you will receive a Track & Trace code by email.

Delivery times may occasionally be affected by circumstances outside our control, such as carrier delays, public holidays, or severe weather.

Delayed Deliveries

If your order is significantly delayed or has not arrived within the expected delivery period, please contact us at info@quality-plug.com.

If an agreed delivery period is not met, you retain any rights available to you under applicable consumer law.

Damaged or Lost Packages

We remain responsible for the goods until they are delivered to you, except where you independently arrange a carrier that was not offered by us.

If your order arrives damaged or does not arrive, please contact us at info@quality-plug.com so we can assist you.

Returns

For information about cancellations, the 14-day right of withdrawal, returns, and refunds, please see our Return & Refund Policy.

Company Information

Quality-Plug
Operated by First Class Global Limited
Company Number: 80793299

Address:
1804, 18/F,
Office Plus, 93-103 Wing Lok Street
Sheung Wan, Hong Kong

Email: info@quality-plug.com
Phone: +1 789 399 4837